Our policy lasts 14 days. If 14 days have gone from the date you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note, you would be responsible for return shipping charges. If interested in a return, please contact us at contact info@ellievincynails.com or fill out our contact us form.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

 And certain situations where no refund is granted :

- the item that was shipped to the address entered by the customer, but the latter made a mistake when filling in the form and therefore did not receive the order for reasons that are not attributable to us

 ** Please note that all orders showing delivered status by the courier will be ineligible for a refund. **

 Return Process

1. Please contact us on our online shop, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

Return/Refund Conditions

1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. We only accept returns that are shipped and sold by https://ellievincynails.myshopify.com 
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-crushtale products. Note: The original shipping fee and Shipping Guarantee are non-refundable.If it is Non-quality problem,we dont provide prepaid shipping label.

Please note that consumers will lose their right to cancel if they unseal goods. Our press on nails and gel pads are indeed not suitable for return if they are unsealed, due to health protection and hygiene reasons.

Free items (if applicable)
Only priced items may be refunded, unfortunately free items added to your order as a result of a discount cannot be refunded.

Cancel order
If your order has not yet shipped, a cancellation request is possible. Please contact us at contact info@ellievincynails.com or complete our contact us form.
If your order has already shipped, unfortunately cancelling your order would not be an option.
If you change your mind but your order has already been processed, you will need to return it to us in its original packaging (unused and unsealed) in order to receive a refund.

Return Address

Please contact us if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Please contact us for further questions, we will do our very best to assist you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns ON SALE items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Parcel returned to sender
If you notice by checking your tracking that your parcel could not be delivered and is returned to the sender, it means that the postman could not identify your address and/or your mailbox or that you did not pick up your order at the pick-up point in time.
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address.
We therefore invite you to check your messages and the tracking of your order regularly until you have received your package.
If so, we invite you to contact the support team as soon as possible at contact info@ellievincynails.com to provide us with correct and complete contact details.
You may be asked to pay a processing fee if the order is returned.

If the parcel is returned for a reason for which you are liable (unclaimed parcel, incorrect/incomplete address...), you will have to pay new shipping costs before the parcel is reshipped.